Frequently Asked Questions

FAQ

  • How long will my prosurface surface last?

    Prosurface on a residential sundeck will last indefinitely, but 20-30 years can be achieved easily. On industrial or vehicular applications, the membrane may begin to wear down after heavy traffic, but even then you will get at least 10 – 15 years out of the membrane before any repairs or re-top coating is required. The longevity of our product is why it is so easy for us to warranty the product and for our dealers to warranty their workmanship.

  • I damaged my prosurface deck, can it be repaired?

    Yes! Unlike rolled out products like vinyl decking, repairs to Prosurface are incredibly simple. Say for example, you drop a red-hot charcoal briquette on your Prosurface deck. The coal burns an unsightly scar into your great looking deck. Regardless of what finish you have, the area can simply be sanded, wiped down with a solvent (we recommend xylene), and re-apply your finish coat(s). The deck will look like new. So, lets take a look at a more extreme example. 
    Say you are doing a little carpentry and you accidentally saw through your membrane to the plywood or concrete below. We can simply take a very small amount of base coat, fill the crack or gouge, and apply the finish coat(s) on top.

  • What sort of warranties does prosurface offer?

    Prosurface products are warrantied for a period of 10 years (5 + 5). This protects the customer from faulty product in the case of leaks due to the membrane failing (which really never happens). Most Prosurface dealers will offer an extended warranty that covers any problems with workmanship, but regardless, we have your back and are proud to stand by our amazing coatings.

  • Is prosurface slippery?

    No. Both the textured stone finish and standard colour coat finish have a good amount of traction. The standard colour coat is finished with silica sand which is back-rolled into the top coat. 
    Applicators can simply add more or less to get the amount of traction that makes sense for your job. The textured stone finish is made up of acrylic chips broadcasted into the surface. These are sanded before applying a clear coat. The amount of sanding dictates the coarseness of your surface so homeowners can get the right amount of grit for their needs. These highly customizable options can’t be offered by products like vinyl.

  • I am tired of my deck finish, can i renew it?

    Yes! Fortunately, Prosurface simply does not wear out for decades, so it does not need to be torn off and re-coated when a client decides to change colours. Say you had a sidewalk grey sundeck done on your home. Several years later you have your house painted brown and want to update your deck colour to the brown textured stone finish.
    We simply roll out a top coat, broadcast our chips into it, and top off with a clear coat. The base coat stays put and your costs are minimal.

  • Is prosurface eco-friendly?

    Yes! Prosurface is entirely eco-friendly for a variety of different reasons. First, the base coat is 100% solvent-free (water catalyzed). This property allows it to be applied over existing coatings, other urethanes can not do this because the solvents will dissolve the membrane below. This feature allows building and homeowners to apply the product over old vinyl, fiberglass, or torch-on membranes; keeping roof and deck debris out of our landfills.
    Secondly, the UV stability and reflective nature of the finish coats save on building energy costs. This means that air conditioning units run for a fraction of the time during warmer months and the seamless insulation properties of the product hold heat in during the colder months. Prosurface is also fully LEED (Leadership in Energy and Environmental Design) compliant.